Email is the most popular method of communication. It’s time that you take advantage of this new technology and acquire new customers. Today it has become a primary means of data transmission and customer relationship management. This is the reason why many companies are outsourcing their non-voice call center needs including E-mail support services.

Email has also now become a primary means of data transmission and customer relationship management. Owing to this factor, many companies are now outsourcing their e-mail support services. The main advantages of email service are that it is affordable, non-intrusive and anytime any-where access. An efficient e-mail response service is crucial for every company as it contributes in brand building and growth process of a company.

Having an email query answered promptly, accurately and efficiently will help you to increase customer satisfaction, thereby generating better business growth. The offshore email services help you to bring a balance at your work between the off-peak and peak periods. The web based technical support systems is helpful in maximizing on the core competencies of the business. Added to all these
it also ensures effective time utilization. Through professional offshore email based tech support you can lower the call volumes
and reduced voice support.

Email and chat support covers the following areas like order fulfillment, problem resolution, transaction
verification, technical support and much more. We partner with you to achieve your key business email
management goals with improved response time and enhanced quality. Our customer care executives are
well trained to execute any kind of email query handling. In order to facilitate the process of email handling,
the agents are extensively trained on your product and services. We also train them on recent and emerging
email software which allows them to take leverage on the latest use of email techniques to gain maximum

Our chat support services includes

» Complain registration and resolutions

» Marketing services

» Live customer support

» 24X7 online support

» Get first hand information of your product or services

We focus on following products

» Order Taking

» Order Fulfillment

» Inquiry Service

» Product Inquiries

» Query resolution

» Troubleshooting for product or services

» Payment inquiries and documentation

» Customer guidance in data collection