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Customer service is an integral part of any business. Good customer service is the lifeline of an organization. As a business owner you can offer promotions and slash in prices to many new customers but unless you retain those customers it is not profitable. Good customer service is all about bringing back your customers. Your main goal should be to send happy customers to pass positive feedback. They may try your product or services and in turn become repeat customers.

If you are good salesperson, you can sell anything to anyone at once. But it will be your customer services that will determine whether you will be able retain your old customers or not. Increasing competition is forcing corporate houses to pay more attention to satisfying customers including strong customer service. Quality customer service begins with good employees. Customer service is the ability to assist customers in a professional manner.

Customer service is the practice of providing customers with a positive and helpful experience when they buy products or services. Many stores and businesses spend a great deal of time training their employees to provide better customer service. There are different ways through which businesses offer customer services. For example, a call center offers customer service over phone. Therefore it is important for employers in this situation to be calm and polite particularly when dealing an irate customer. Employees should focus on providing excellent customer service. This begins with greeting the customer and asking them if he or she needs any help. In addition to all these the employees should remain available to answer the queries of the customer and offer assistance.

One of the best ways is to take customer feedback. This helps to get an idea of what customer wants and gives a room for improvement. This can take place through phone, email and online surveys with few brief questions. Therefore it is the interest of every business to spend good amount of time in customer service. This is simply because customers turn their backs to businesses that do not deliver value. Good customer service adds value to your business.